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Your Global Gateway to Exceptional Customer Support
At ShopCrossway, we're committed to providing world-class support to our global community. Whether you're a customer, retailer, or business partner, our dedicated teams are here to ensure your experience is seamless and satisfactory.
About ShopCrossway
We bridge continents and cultures to create a unique global marketplace, partnering with hundreds of retailers worldwide to bring you millions of products in your own language and currency, without exchange rate or shipping cost worries.
As a platform provider and commercial agent, we're authorized by retailers to conclude sales on their behalf, constantly expanding our catalog so you'll find exactly what you need.
50+
Countries Served
1K+
Retailer Partners
10M+
Products Available
24/7
Support Available
Our Commitment to You
- Global shopping in your local currency and language
- Transparent pricing with all taxes and customs fees included
- Secure payment processing with multiple trusted options
- Rigorous retailer verification and quality control
- Comprehensive buyer protection and dispute resolution
Get In Touch
Customer Support
Order inquiries, product questions, account assistance, shipping, returns, and general service.
Retailer Support
Partnerships, onboarding, account management, and seller support.
Technical Support
Website issues, payments, account access, API integration, and troubleshooting.
Global Operations & Offices
Global Headquarters
Shenzhen, China
Shenzhen Yingzhi Technology Co., Ltd.
Tax ID: 91440300MAE22AUC1X
Lantian Road, Shuguang Community
Xili Street, Nanshan District
Shenzhen City, China
EU Representative
Frankfurt, Germany
Axitera GmbH
Kreuznacher Str. 30
60486 Frankfurt am Main
Germany
Support Resources
Frequently Asked Questions
How long does shipping take?
Standard shipping: 7-14 business days. Express options (3-7 days) available for most destinations.
What is your return policy?
Returns accepted within 15 days of delivery. Items must be unused with original packaging. Some retailers offer extended periods.
Do you ship internationally?
Yes, to 50+ countries. Prices include taxes and customs fees. Some countries may need recipient customs assistance.
How can I track my order?
Tracking number sent via email upon shipment. You can also track through your account dashboard.
What payment methods are accepted?
Major credit cards, PayPal, and various local payment methods depending on your region.
Are there shipping restrictions?
We cannot deliver to conflict zones or disputed territories. Affected customers will be notified.
Last Updated: May 2026 · Version 3.7.2