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Anti-Counterfeit Policy
Comprehensive Framework Ensuring 100% Product Authenticity and Consumer Protection
Zero Tolerance Policy Multi-Layer Verification Global Compliance Last Updated: May 2026 Version 1.8
Executive Summary
ShopCrossway maintains an uncompromising zero-tolerance stance against counterfeit products. Our comprehensive policy establishes a multi-layered defense system spanning supplier vetting to post-purchase verification, ensuring every product is 100% authentic and sourced exclusively from verified suppliers.
500+
Verified Retailers
60+
Countries Served
100%
Authenticity Guarantee
24/7
Monitoring & Support
Comprehensive Policy Framework
Supplier Due Diligence
KYC verification, physical address validation, financial background checks, and supply chain transparency audits.
Document Authentication
Inspection of brand authorization letters, distribution agreements, invoices, and authenticity certificates.
Product Inspection
Random sampling, physical quality checks, packaging verification, and serial number validation.
Advanced Technical Verification Systems
QR Code Authentication
Unique identifiers scannable through our secure database.
Blockchain Tracking
Immutable records for high-value items from manufacturer to customer.
RFID Technology
Real-time tracking and automated inventory verification for luxury goods.
Holographic Security
Multi-layer tamper-evident packaging and labels.
Verification Database
Centralized records of serial numbers, batch codes, and manufacturer cross-referencing with automated alerts.
Retailer Compliance & Education Program
Mandatory Training
Annual anti-counterfeit certification, legal compliance education, and incident reporting procedures.
Compliance Audits
Regular and surprise inspections, supply chain transparency checks, and complaint analysis.
Performance Monitoring
Authenticity complaint tracking, satisfaction scores, and compliance scorecards.
Enforcement & Legal Framework
1
Immediate Removal
Listings identified as counterfeit are removed without notice and thoroughly investigated.
2
Account Suspension
Violating sellers face permanent termination and financial penalties.
3
Legal Action
Cooperation with brand owners, law enforcement, and international authorities.
International Cooperation
Active partnerships with customs authorities, brand protection agencies, and global anti-counterfeit initiatives.
Customer Protection & Support Services
Authenticity Guarantee Program
Full refund, independent third-party authentication, and replacement with verified authentic product when available.
Report Suspected Counterfeits
Our anti-counterfeit team investigates every report with urgency.
Global Compliance & Regulatory Standards
GPSR Compliance
Full adherence to EU General Product Safety Regulations.
CCPA Compliance
California Consumer Privacy Act for US customers.
DMCA Protection
Expedited takedown procedures for IP infringement.
Consumer Rights
Localized compliance across all jurisdictions.
Contact Our Anti-Counterfeit Team
EU Legal Representative
Axitera GmbH
Kreuznacher Str. 30
60486 Frankfurt am Main, Germany
Global Headquarters
Shenzhen Yingzhi Technology Co., Ltd.
Tax ID: 91440300MAE22AUC1X
Lantian Road, Shuguang Community, Xili Street, Nanshan District, Shenzhen City, China
Our Unwavering Commitment
We are dedicated to a marketplace completely free from counterfeit products. Rigorous vetting, advanced technologies, and consumer protection form the foundation of our promise to deliver only 100% genuine products worldwide.
Trust & Transparency Consumer Protection Quality Assurance
Last Updated: May 2026 · Version 1.8