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DMCA Policy
Digital Millennium Copyright Act Compliance Framework
Last Updated: May 2026 Version 5.1 17 U.S.C. § 512 Compliant
DMCA Compliance Framework
ShopCrossway operates as a global e-commerce platform connecting retailers with customers worldwide. We are deeply committed to protecting intellectual property rights and maintaining full compliance with the Digital Millennium Copyright Act (DMCA) and other applicable international copyright laws.
This comprehensive policy outlines our procedures for addressing copyright infringement claims, our commitment to protecting intellectual property, and the robust mechanisms we've established to ensure compliance with 17 U.S.C. § 512 and related regulations.
Platform Overview
ShopCrossway serves as an intermediary platform connecting global retailers with customers. We implement rigorous DMCA compliance procedures while respecting the rights of all parties involved in the e-commerce ecosystem.
24-48 Hour Response
Quick response to valid DMCA notices
Global Compliance
Adherence to international copyright standards
Due Process
Fair procedures for all parties involved
Record Keeping
Comprehensive documentation of all claims
Legal Framework & Compliance
DMCA Safe Harbor Provisions
ShopCrossway qualifies for protection under the DMCA's "safe harbor" provisions (17 U.S.C. § 512) as a service provider. To maintain this protection, we have implemented comprehensive measures including a designated agent, prompt removal of infringing content, a repeat infringer policy, and accommodation of standard technical measures.
International Compliance
While based on US law, our DMCA compliance extends globally. We respect international copyright treaties and conventions, including the Berne Convention, WIPO Copyright Treaty, and EU Copyright Directive, among other applicable international agreements.
§512(c) Compliant
Safe Harbor Protected
Global Standards
Due Process
Filing a Valid DMCA Takedown Notice
Notice of Infringement – Required Elements
To file a valid copyright infringement claim under the DMCA, your notice must include all six required elements. Incomplete notices cannot be processed. We recommend consulting legal counsel before submitting a DMCA notice.
1
Physical or Electronic Signature
A signature of a person authorized to act on behalf of the copyright owner. Electronic signatures include typed names or digital authentication.
2
Copyright Identification
Identification of the copyrighted work claimed to be infringed; include registration numbers if available.
3
Infringing Material Location
Specific URLs of the allegedly infringing content, sufficient to permit us to locate it.
4
Contact Information
Your address, telephone number, and email address so we may contact you.
5
Good Faith Belief Statement
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized.
6
Accuracy Statement
A statement under penalty of perjury that the information in the notification is accurate and you are authorized to act.
Important Legal Notice: Knowingly materially misrepresenting information in a DMCA notice may result in civil liability under 17 USC §512(f), including damages, costs, and attorneys' fees. Please ensure all information is accurate and complete.
Submitting a Counter-Notification
Counter Notification Process
If your content was removed due to a DMCA notice and you believe this was a mistake, you may submit a counter-notification. This is a legal process with specific requirements and potential consequences.
1
Your Signature
Your physical or electronic signature.
2
Material Identification
Identification of the material that has been removed and its former location.
3
Good Faith Statement
A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification.
4
Jurisdiction Consent
Your name, address, telephone number, and consent to jurisdiction of Federal District Court for your district.
Counter-Notice Processing Timeline
1
Receive valid counter-notice
2
Forward to original complainant
3
10‑14 business day wait
4
Restore content if no court action
Important Considerations: Submitting a counter-notification may result in legal proceedings between you and the complaining party. We will forward your counter-notification to the original complainant. If we do not receive notice within 10-14 business days that the original complainant has filed a court action, we may restore the material.
Additional DMCA Policies
Repeat Infringer Policy
We maintain detailed records of DMCA notices and will terminate accounts of repeat infringers in appropriate circumstances as required by law. Our system tracks infringement patterns and takes action to protect intellectual property rights while ensuring due process.
Automated tracking and alert system
Policy Modifications
We reserve the right to modify this DMCA policy at any time to reflect changes in law, technology, or our business practices. Significant changes will be communicated to registered users and published prominently on our platform.
Notification system for policy updates
Submit DMCA Notices
Contact Our Designated Agent
All DMCA notices and counter-notices should be sent to our designated agent. We process valid notices promptly and maintain strict confidentiality throughout the process.
[email protected]Please include "DMCA Notice" or "DMCA Counter Notice" in your subject line. Typical response within 24-48 hours.
Last Updated: May 2026